Last updated: July 31, 2026

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern your access to and use of the website and services of Scalabridge LLC (“Scalabridge LLC,” “we,” “us,” or “our”). By using this website, submitting a form, creating an account, or opting in to our SMS program, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website or our services.

2. Our Services

Scalabridge LLC provides facilities maintenance coordination and service dispatch: clients submit service requests, we match and dispatch qualified service professionals, and we coordinate scheduling, status updates, invoicing, and payouts. Descriptions, pricing ranges, and availability shown on the website are estimates and are confirmed only after review and scheduling.

3. Accounts and Eligibility

You must be at least 18 years old to create an account, request services, or participate in our SMS program. You are responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity under your account. Notify us promptly of any unauthorised use.

4. SMS / Text Messaging Program

4.1 Program description

By providing your mobile phone number and ticking a consent checkbox on one of our forms, you agree that Scalabridge LLC may send you text messages at that number. We operate two distinct programs, and we clearly distinguish between them:

Non-marketing (transactional / appointment-related) messages — these relate to service you have requested:

  • Appointment confirmations
  • Appointment reminders
  • Appointment-related notifications, including scheduling and rescheduling updates
  • Service and job status alerts
  • Customer service and support communications, including replies to your enquiries

Frequency: Message frequency varies based on appointments booked.

Marketing / promotional messages — sent only where you have specifically and separately opted in:

  • Promotional offers and announcements
  • Marketing notifications and alerts
  • News about our services

Frequency: Message frequency may vary (up to 4 messages/month).

Opting in to appointment-related messages does not opt you in to marketing messages. These are two separate checkboxes and two separate consents.

SMS consent is voluntary. Both consent checkboxes are unchecked by default and must be actively ticked by you. Providing a phone number is optional, and consent to receive text messages is not a condition of purchasing any goods or services from Scalabridge LLC. You can contact us, request a quote, and receive service without agreeing to SMS.

The exact consent statements used on our forms are:

Marketing / promotional SMS consent (optional):

I consent to receive SMS notifications, alerts, and appointment-related messages (e.g., "promotional", "notifications", "alerts") from Scalabridge LLC. Message frequency may vary (up to 4 messages/month). Message & data rates may apply. Reply HELP for assistance. Reply STOP to unsubscribe at any time.

Non-marketing appointment SMS consent (optional):

I consent to receive non-marketing text messages from Scalabridge LLC regarding appointment information, confirmations, and reminders. Message frequency varies based on appointments booked. Message & data rates may apply. Reply HELP for assistance. Reply STOP to unsubscribe at any time.

4.3 Opt-out instructions

Reply STOP to unsubscribe from SMS messages at any time. You may reply STOP to any message you receive from us. After you reply STOP we will send a single confirmation message and you will receive no further messages in that program. You may also opt out by emailing support@scalabridge.com, by calling (855) 752-7579, or by using our Contact Us form. To re-join, simply opt in again through one of our forms.

4.4 Help instructions

Reply HELP for assistance. Reply HELP to any message and you will receive our contact information. You can also reach our support team on (855) 752-7579 or at support@scalabridge.com, or use the details in section 4.8 below.

4.5 Message frequency

  • Marketing / promotional SMS: Message frequency may vary (up to 4 messages/month).
  • Appointment-related SMS: Message frequency varies based on appointments booked.

4.6 Message and data rates

Message & data rates may apply. Any charges are billed by and payable to your mobile service provider. Check your mobile plan for details; we are not responsible for charges from your carrier.

4.7 Carrier disclaimer and delivery

Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and your device, and delivery is not guaranteed. Not all mobile carriers or devices support these services, and service may not be available on all carriers at all times.

4.8 SMS support contact

For any question about our SMS program, including opt-in, opt-out, or message content:

4.9 Age restriction

Users must be 18 years of age or older to participate in the SMS program. By opting in you confirm that you are 18 or older and that you are the account holder of, or are authorised to incur charges on, the mobile number you provided. If your mobile number changes or is reassigned, please notify us so we do not message the wrong person.

4.10 Privacy of SMS data

SMS opt-in data, consent information, and phone numbers will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

Full details of what we collect and how we handle it are set out in our Privacy Policy — SMS Communications. By opting in to our SMS program you also agree to our Privacy Policy.

4.11 Program summary

  • Message frequency (marketing/promotional): Message frequency may vary (up to 4 messages/month).
  • Message frequency (appointment-related): Message frequency varies based on appointments booked.
  • Message & data rates: Message & data rates may apply.
  • To stop messages: Reply STOP to unsubscribe from SMS messages at any time.
  • For help: Reply HELP for assistance.
  • Carrier liability: Carriers are not liable for delayed or undelivered messages.
  • Age requirement: Users must be 18 years of age or older to participate in the SMS program.

5. Acceptable Use

You agree not to use the website or our services to: submit false, misleading, or fraudulent information; submit a phone number you are not authorised to use; interfere with or disrupt the website or its security; attempt unauthorised access to any account or system; use automated means to scrape or harvest content; or violate any applicable law or regulation.

6. Quotes, Invoices, and Payments

Pricing ranges displayed on the website are estimates only. Final pricing is confirmed after review of the request and scheduling of the work. Invoices are payable on the terms stated on the invoice. Cancellations and rescheduling are subject to the terms communicated at the time of booking.

7. Vendors and Service Professionals

Vendors who register through this website agree to provide accurate business, licensing, and insurance information, to perform work to a professional standard, and to comply with the dispatch and communication policies communicated to them. Vendors are independent contractors and are not employees or agents of Scalabridge LLC.

8. Intellectual Property

All content on this website — including text, graphics, logos, and software — is owned by Scalabridge LLC or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute it without our written permission. Content you submit remains yours, but you grant us a licence to use it as needed to provide the services you have requested.

9. Disclaimers

The website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Scalabridge LLC disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure, or that messages will be delivered without delay.

10. Limitation of Liability

To the fullest extent permitted by law, Scalabridge LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the website, our services, or our SMS program — including delayed or undelivered messages. Our total liability for any claim will not exceed the amount you paid us for the service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Scalabridge LLC and its officers, employees, and contractors from any claim or demand arising out of your use of the website or services, your violation of these Terms, or your violation of any law or third-party right — including any claim arising from a phone number you provided that you were not authorised to provide.

12. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Cook County, Illinois, and you consent to their jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above shows when they were last revised. Continued use of the website or our SMS program after an update constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms or our SMS program:

Read our Privacy Policy →